FAQ

FAQ- Frequently Asked Questions.

1. What is Sonia Glow Haven?
Sonia Glow Haven is a premium beauty and wellness brand offering carefully curated skincare and supplements designed to help your skin glow from within and boost your confidence.soniaglowhaven

2. Are your products safe for all skin types?
Our products are formulated with quality, skin-loving ingredients and are suitable for most skin types. However, we always recommend doing a patch test first and consulting your dermatologist if you have sensitive or reactive skin.

3. How do I place an order?
You can shop directly on our website by adding your favourite glow products to cart and checking out securely using our Paystack payment gateway. You’ll receive an email confirmation and a unique order code once payment is successful soniaglowhaven.com/shop

4. What payment methods do you accept?
We accept secure online payments via Paystack, including major cards and supported local payment options, so you can shop with confidence from anywhere in Nigeria.

5. How do I confirm my payment and order?
After successful payment, please click the WhatsApp button on our website and send us your Paystack receipt and unique order code. Our Sonia Glow Team will confirm your payment and process your order promptly.

6. Do you offer nationwide delivery?
Yes, we offer delivery across Nigeria through trusted logistics partners. Delivery timelines and fees may vary depending on your location and will be communicated at checkout or via WhatsApp after order confirmation.

7. How long will delivery take?
Orders are typically processed within 24–72 hours (excluding weekends and public holidays), and delivery times depend on your location. You’ll receive updates via email or WhatsApp once your order is on its way.

8. Can I return or exchange a product?
For hygiene and safety reasons, we generally cannot accept returns on opened skincare or supplement products. If you receive a damaged, incorrect, or faulty item, please contact us within 48 hours with your receipt and order code so we can assist you.

9. How can I contact Sonia Glow Haven?
You can reach us via the floating chat widget, WhatsApp, email, or our contact form on the website. Our Sonia Glow Team is happy to help with product advice, order support, and skincare guidance.

10. Do you offer skincare consultations?
Yes, we offer personalised glow guidance and consultations from time to time. Check our homepage or social media for current offers, or message us on WhatsApp to ask about available consultation slots.

11. How can I stay updated on new products and offers?
Join our email list and follow us on social media to receive updates on new launches, restocks, exclusive offers, and glow tips curated for you